Account credit

Account credit is a balance held in your DayEscape account that you can spend on future bookings.

How you get it

Credit is added to your account when you cancel a booking (up to 24 hours before your visit) and choose Escape Credit instead of a card refund. It may also be added if we issue a goodwill gesture or correction.

How to use it

You don't need to do anything special — credit is applied automatically at checkout. If you have credit available, you'll see an Escape Credits line on your checkout summary showing exactly how much comes off, before you pay.

Credit covers part of a booking, not all of it. How much you can use depends on the escape, and at some escapes credit can't be used at all. You pay the rest by card, and any credit you don't use stays in your account for next time.

A note on currencies

Credit is held in the currency it was originally issued in. EUR credit stays as EUR; AUD credit stays as AUD. The two don't mix, so you'll see your balance separately if you've booked in both regions.

Credit is applied to bookings in the matching currency — it won't apply automatically if you're booking in a different currency to your credit balance.

Checking your balance

Your credit balance is shown in your account under account settings.