Cancelling your booking and getting a refund

Plans change. Here's how cancelling works.

Free cancellation up to 24 hours before

You can cancel for free up to 24 hours before your visit starts. We count from the escape's local time. If your pass doesn't have a set start time, we count from the start of your visit day.

You'll also see this on the checkout summary before you pay.

How to cancel

Go to your bookings in your account, open the booking you'd like to cancel, and select "Cancel booking." You'll be asked to confirm before anything is finalised.

Refund to your card or Escape Credit

When you cancel, you choose how you'd like the money back:

• Refund to card — the full amount goes back to the card you paid with. It usually takes 5–10 business days to show, depending on your bank.
• Escape Credit — the full amount is added to your DayEscape account straight away, ready for your next booking.

Escape Credit is handy if you're planning to rebook. It's instant and you can use it right away.

Less than 24 hours to go

Inside the last 24 hours you can't cancel online. If something's gone wrong, get in touch through the Contact page and we'll see what we can do.

Questions

If something isn't working as expected, reach out via the Contact page and we'll sort it out.