Cancelling your booking and getting a refund

We want you to feel good about booking with DayEscape. Here's how cancellations work.

How to cancel

Go to your bookings in your account, open the booking you'd like to cancel, and select "Cancel booking." You'll be asked to confirm before anything is finalised.

Refund to your card or account credit

When you cancel, you can choose how you'd like the money back:

• Refund to your original card — the amount goes back to the card you used to pay. This usually takes 5–10 business days depending on your bank.
• Account credit — the full amount is added to your DayEscape account straight away. You can use it on any future booking.

Account credit is a good option if you're planning to rebook — it's instant and you can use it right away.

When refunds aren't possible

If your booking date has already passed, or if you're cancelling on the day of your escape after check-in has begun, a refund may not be available. The eligibility details are shown when you go to cancel.

Questions

If something isn't working as expected, reach out via the Contact page and we'll sort it out.